Refund Policy

Dear customer,

Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the product for a 100% refund or exchange, the original shipping & handling charges are non-refundable.  

We need you to return the product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to us. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Once we receive your return, we will gladly exchange your item(s) or return your money.

Damaged, Defective, or Undelivered Product:

If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. Please do not discard any product and/or packaging from the shipment. We will inspect the undesirable product upon receipt.

For further information regarding the refund policy or to make a refund please contact us.

*Winasun Ltd is not responsible for any products sold from this site or any policies on this site, as this website belongs to a Winasun distributor.